How do I locate my order if it shows delivered, yet I do not have it?
We have found that in many cases when this happens (a package shows delivered, but is nowhere to be found), it usually shows up within the next few business days - a postal worker finds it in their truck, a "good Samaritan" neighbour who mistakenly received your order brings it to your home, or the carrier is holding it for collection, but forgot to leave a card, etc.
Before assuming the package was stolen or is missing, we also recommend checking any community mailbox you may have, or with your management office if you live in an apartment to see if your package is being held there for you. If this does not yield results, this is when you may wish to contact the local post office or courier directly, as they can provide more information about where the package may have been left. If you are unable to gather further information, please submit an inquiry with us, and we can chase it up with the post office or courier within 60 days from purchase.
If you find that there is an issue of your packages not making it to your delivery address safely, you can add extra delivery messaging to your saved address showing to "HOLD PACKAGE AT POST OFFICE" or a specific location to place it at your house.