Need to send a product back to us for return or exchange?
To ensure your return or exchange is processed as quickly as possible, we've streamlined the process and included all the details below:
Step 1. Fill out the Return/Exchange Form located on the back of your invoice. If you don’t have your invoice, you can print the Return/Exchange Form here.
Step 2. Package the items in any box and enclose the completed Return/Exchange Form.
Step 3. Mail your items to*:
Paula’s Choice Returns
7 Eucalyptus Pl
Eastern Creek NSW 2766
Step 4. Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
*Please note that you are responsible for shipping costs and the safe return of merchandise.