UPDATED: 27 August, 2020
We appreciate your patience. COVID-19 is impacting our normal shipping times, please expect a 5-10 business day delay for orders shipped in NSW, ACT, SA and NT, in addition to the time-frames listed below. Orders shipped to VIC, QLD and WA can experience a delay of 10-21 business days.
If I choose standard shipping, when will my order be processed and shipped?
We want you to enjoy your products as soon as possible, so your order is processed immediately and ships out within 24–48 hours.
How long until I receive my order?
If you're shipping to an Australian address, your order will arrive in 2–8 business days, once the order has left our warehouse. Shipments to New Zealand will arrive within 5–12 business days (based on location).
How will my order be shipped?
Carefully, because we want your products to arrive in pristine condition! For all orders shipped within Australia, we use AU Post. If you are in New Zealand, the carrier will be NZ Post.
Can I choose the shipping carrier for my order?
No, but we have a great reason why. By allowing Paula's Choice to select the carrier, we promise you'll get the most expedient option! This keeps costs down on both sides and ensures your order arrives as soon as possible.
Can I specify where to leave my package when it arrives at its destination?
Delivery location at the address given is determined solely by the delivery driver, so this portion is beyond our control. Once we issue a tracking number for your order, you can contact the carrier with any special instructions. Clients can add a note to the address as an optional delivery location (inside the gate, by the back door, on the veranda, etc.) or to hold for collection. The carrier/courier will have the final decision on where they leave the order, as they will verify the location, to make sure that it is safe to leave.
Can I pick up my order at the warehouse?
Unfortunately, there is no option for picking up an order at our warehouse. We offer shipping for all orders at the most cost-effective rates.
How much do I need to spend to get free shipping?
You will need to spend $99 or more to receive free shipping for orders shipped in Australia or New Zealand.
As a customer in New Zealand, what additional charges am I responsible for?
We understand that knowing what to expect is important! While we wish we could give you an exact amount, these fees vary because all customs and import duties are applied when your shipment reaches the destination country. Unfortunately, we have no control over these charges and we cannot estimate them due to rate fluctuations according to location.
All customs and import fees are solely your responsibility. By giving Paula's Choice your consent to ship an order, you assume full responsibility for the taxes, duties, or customs/brokerage fees required in your country. If you refuse your package upon delivery and notification of these fees, Paula's Choice is unable to issue a refund for your purchase or the original shipping cost. Please contact your local customs office for details on how charges will be applied in your area.