Who will deliver my order?
We use AU Post and couriers within Australia to ensure orders are delivered as quickly as possible. We use NZ Post for orders shipping to New Zealand to ensure orders are delivered as quickly as possible.
Where will my order be left if I'm not available at the time of delivery?
Orders will be delivered to the letterbox, front door, or a safe drop location determined by the carrier/courier if it is safe to leave. If it is being shipped via AU Post or NZ Post and they do not feel it's safe to leave the order, they will hold it for collection at the nearest AU Post or NZ Post location. If your order is being held for collection, a card will be left at your delivery address and the tracking will also be updated. If the order is safe drop delivered, please contact your local AU Post office for details on where it was left and a photo of the location. If a parcel is unable to be delivered as addressed or goes uncollected from the post shop, and is returned to sender by the carrier, a refund for the cost of products will be issued, plus applicable GST. We're sorry but shipping fees are non-refundable.
If your parcel ships with couriers, the tracking will update when onboard for delivery. Client Services can also help with tracking updates if you reach out to them through the Help Centre.
Can I arrange for my order to be re-routed or re-delivered?
If your order is with AU Post, there is a possibility for a re-route to be completed via their AU Post Re-Route site. If your order is with NZ Post, there is a possibility for a re-route to be completed via their NZ Post Re-Route site. If the carrier is unable to complete this re-route, please contact Client Services to see about having a re-ship processed, once the order has been returned to our warehouse.