At Paula's Choice, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason, we will happily provide a full refund or credit* (including tax where applicable) for merchandise returned within 60 days of your purchase date, issued in the original form of payment. Our Hassle-Free Guarantee is offered in addition to any other rights and remedies you have under any applicable law, such as the consumer guarantees in the Australian Consumer Law.
Returns Received Within*:
- 0 - 60 days from purchase date, your return will be processed as a refund, back to the original form of payment.
- 60 - 180 days from purchase date, returns will be issued as store credit only. Store credit does not have cash value and cannot be refunded.
- 180+ days from purchase date, will not be accepted except where required by law.
Once we have received your returned item(s) and the completed returns form, we will begin to process your exchange as a separate order for the new items. If the item(s) requested cost less than the item(s) returned, the difference will be issued as a store credit toward a future purchase. You will receive an e-mail confirmation when your exchange is processed.
Please Keep In Mind - Except where required by law:
· We do not accept empty bottles.
· Partial kits will be refunded as store credit.
· In order to receive a refund on a kit, all products in the kit must be returned at the same time.
· If an item is purchased with a credit and returned, it will be refunded as store credit.
· If your original payment method is no longer valid or has passed its expiry, we are only able to issue a refund in the form of a store credit, for any products returned.
· If you have purchased Paula's Choice products from one of our authorised resellers or distributors, please contact that retailer for return or exchange information.
To ensure your return or exchange is processed as quickly as possible, we've streamlined the process and included all the details below:
Step 1. Fill out the Return/Exchange Form located on the back of your invoice. If you don’t have your invoice, you can print the Return/Exchange Form here.
Step 2. Package the items in any box and enclose the completed Return/Exchange Form.
Step 3. Mail your items to*:
Paula’s Choice Returns
7 Eucalyptus Pl
Eastern Creek, NSW 2766
Step 4. Most returns are processed within 5-10 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.
*Please note that you are responsible for shipping costs and the safe return of merchandise.
Note to all customers who use promotional codes on orders: These are considered a discount on the order, and therefore the value of the discount will not be refunded when your return or exchange is processed. Also, the promotional code or discount will not apply to an exchange, if one is requested.