- 0 - 60 days from purchase date, your return will be processed as a refund, back to the original form of payment.
- 60 - 180 days from purchase date, returns will be issued as store credit only. Store credit does not have cash value and cannot be refunded.
- 180+ days from purchase date, will not be accepted except where required by law.
Once we have received your returned item(s) and the completed returns form, we will begin to process your exchange as a separate order for the new items. If the item(s) requested cost less than the item(s) returned, the difference will be issued as a store credit toward a future purchase. You will receive an e-mail confirmation when your exchange is processed.
Please Keep In Mind - Except where required by law:
· If your original payment method is no longer valid or has passed its expiry, we are only able to issue a refund in the form of a store credit, for any products returned.
· If you have purchased Paula's Choice products from one of our authorised resellers or distributors, please contact that retailer for return or exchange information.
· We are unable to issue a refund or exchange for any gift with purchase item, as these have no monetary value.
To ensure your return or exchange is processed as quickly as possible, we've streamlined the process and included all the details below:
Note to all customers who use promotional codes on orders: These are considered a discount on the order, and therefore the value of the discount will not be refunded when your return or exchange is processed. Also, the promotional code or discount will not apply to an exchange, if one is requested.