AU Help Articles

Shopping Account

• Confidentiality
• Locked Account
• Logging Out
• Password Reset
• Privacy & Security
• Shopping Accounts

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Returns & Exchanges

• Return & Exchange Policy
• Authorisation for Returns
• How to Process a Return/Exchange

Product Inquiry

• Animal Testing & By Products
• Expiry Dates
• Airless Pump
• Change in Product Colour or Smell
• Difference Between Clear Collections
• Discontinued Product

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Consultations

• Consultations
• Help With Products
• Putting Together a Skin Care Routine

Order Information

• Shipping and Transit Times and Delays
• Product Purchasing Limits and Bulk Ordering
• Holiday Shipping Deadlines
• ATTENTION - Order Delay
• Australia & New Zealand Shipping
• Changing or Cancelling Orders

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Comments & Questions

• International Contact Information
• Donations
• Gift Cards
• Physical Locations
• Recyclable Packaging
• Reseller Program

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